Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when requesting a quote, contacting us, scheduling service, or communicating with Imperial Programming.

• Name
• Phone number
• Email address
• Vehicle year, make, and model
• Vehicle Identification Number (VIN)
• Key, ECU, module, or other vehicle-related information
• Vehicle symptoms or diagnostic information
• Photographs or files you choose to provide
• Service location or general location information when necessary for mobile service
• Information contained in messages or communications you send to us

Please do not submit information through our website that is not reasonably necessary for us to evaluate or provide the requested service.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

• IP address
• Browser and device information
• Pages viewed
• Approximate geographic location
• Referring website or traffic source
• Interactions with our website
• Calls, form submissions, or other advertising-related conversions

We may use Google advertising and conversion measurement technologies to understand how visitors find and interact with our website and to measure advertising performance.

3. How We Use Your Information

We may use collected information to:

• Respond to quote requests and inquiries
• Determine whether we can service a particular vehicle or module
• Provide pricing or service information
• Schedule and coordinate appointments
• Communicate regarding an active or requested service
• Verify information reasonably necessary to provide automotive locksmith, programming, diagnostic, or related services
• Provide customer support
• Maintain business and service records
• Improve our website and services
• Measure website and advertising performance
• Detect or prevent misuse, fraud, or unauthorized activity
• Comply with applicable legal and regulatory obligations

4. Calls, Text Messages, and Emails

If you provide your phone number or email address, Imperial Programming may use that information to communicate with you regarding your inquiry, quote, appointment, requested service, or existing customer relationship.

We do not use information submitted through our website to send unrelated promotional or marketing text messages or emails unless you separately consent to receive such communications.

Message and data rates imposed by your mobile carrier may apply to text messages.

5. Quote and Contact Forms

Information submitted through forms on our website may be processed by third-party service providers that help us receive and manage form submissions.

These providers may process information on our behalf or as necessary to provide their services. Their handling of information may also be governed by their own privacy policies and terms.

Submitting a form does not guarantee service availability, acceptance of a job, or a particular price.

6. Cookies and Analytics

Our website may use cookies and similar technologies for website functionality, analytics, advertising measurement, and conversion tracking.

We may use Google services, including conversion tracking, to measure actions such as quote requests, calls, or other interactions resulting from advertising.

Depending on your browser, device, and applicable privacy controls, you may be able to block or delete cookies through your browser settings. Disabling certain technologies may affect website functionality or measurement.

7. How We Share Information

Imperial Programming does not sell your personal information for money.

We may disclose information when reasonably necessary to:

• Website hosting, form-processing, communications, analytics, advertising, or other service providers supporting our operations
• Technicians, vendors, suppliers, or service providers when necessary to evaluate or fulfill your requested service
• Government authorities or other parties when required by law or legal process
• Protect the rights, property, security, or safety of Imperial Programming, our customers, or others
• Investigate suspected fraud, misuse, or unlawful activity

We seek to limit disclosures to information reasonably necessary for the applicable purpose.

8. Vehicle and Security-Related Information

Some Imperial Programming services involve vehicle security systems, keys, immobilizers, control modules, programming, and related vehicle information.

We may request information reasonably necessary to verify the vehicle, determine compatibility, evaluate a service request, establish authorization, or perform the requested service.

Submission of vehicle information does not waive any ownership, identification, or authorization requirements that may apply before service can be performed.

9. Data Retention

We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and service records, resolve disputes, comply with legal obligations, and protect legitimate business interests.

10. Data Security

We take reasonable administrative and technical measures intended to protect information under our control.

However, no website, electronic communication, transmission method, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted electronically.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use services operated by third parties.

Imperial Programming is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

12. Children's Privacy

Our website and services are intended for individuals seeking automotive services and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been submitted, we may take reasonable steps to delete it.

13. Your Privacy Choices

You may contact us to ask questions about personal information you have provided to Imperial Programming or to request that we correct or delete information where appropriate.

Certain information may need to be retained when required by law or when reasonably necessary for legitimate business purposes, including transaction, service, security, dispute, and compliance records.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, business practices, or legal requirements.

When changes are made, the "Last Updated" date at the top of this policy may be revised.